New Info - System Upgrade

At Two Rivers Bank & Trust, we know you depend on us. Please keep watching your inbox for additional alerts and information to prepare you for our system upgrades.


Bill Pay Users

  • Access Information

Our current system will be shut off by end of day July 29. No account access will be available to you through your online or mobile banking. Our new system will be available August 8 at 10 am CT. During the interim, BillPay Customer Service can be reached at 866-234-6052 between the hours of 6 AM to 12 Midnight 7 days per week.


To clarify: all Bill Pay transactions scheduled by end of day July 29 will take place as scheduled, unless canceled or changed in the new system on or after August 8 at 10 am CT.


  • eBills

All eBills established through our current system within Bill Pay will need to be reestablished manually once the new system is activated, on or after August 8 at 10 am CT.


  • Account to Account Transfers (through BillPay to other financial institutions):

Please note these transfer instructions will not be exported to the upgraded system and must be reestablished on or after August 8, 2016 at 10 am CT. Any Account to Account Transfer scheduled by end of day July 29 to transfer no later than August 4 will be completed. If scheduled to transfer August 5 or later, it must be reestablished in the new system on or after August 8 at 10 am.


Quicken/QuickBooks/Mint Users:

For Upgrade Instructions specific to your version, please see:

www.tworiversbank.com/quickbooks-quicken-users.html


For more information:

The previous general communication is also available at:

www.tworiversbank.com/Customer-Notice-of-Change


For your convenience, you may direct further questions to a TR Chat representative during extended hours, contactus@tworiversbank.com or call us at 888-226-6063.